+ What is Ask for Angela and WAVE?

Ask for Angela and WAVE are part of a range of tools aimed at informing and educating staff about customer welfare and vulnerability and providing a customer-facing visual element that reassures that support is available and provides a code phrase to use to seek help from staff.

+ Why do I need to do this?

These tools will help to prevent and reduce sexual violence and vulnerability. Putting the welfare of customers first and dealing with vulnerability are essential parts of running any licensed premises. You can help to do this by implementing WAVE and Ask for Angela. If you are a licensed premises you should be mindful of the licensing objectives and the consequences of failing to promote them.

+ Is this just about sexual offences?

No, this is about reducing all potential harms and this also includes violence and all forms of hate crime.

+ Can I just use Ask for Angela or just have WAVE training?

Together these tools provide the best possible opportunity to protect customers and staff as they provide different elements and may not be as effective used in isolation.

+ Can I just put up some Ask For Angela posters?

Without training or awareness your staff may not be able to assist or indeed may inadvertently leave a customer vulnerable, so it’s important you don’t put up posters unless your staff have been trained.

+ What do I need to do?

It is best practice to conduct WAVE training for staff on a regular basis so they are reminded of the importance of recognising and tackling vulnerability. as soon as possible, but in the interim you can follow the guidance below to facilitate the use of Ask for Angela materials in your premises. This will still involve some staff awareness and training.

+ i would like to know more

Then you can [contact us here]. We look forward to hearing from you. [id]: https://www.safersounds.org.uk/wave-contact